At Elite By Moksh, your satisfaction means everything to us. We are committed to delivering high-quality handbags and perfumes at affordable prices. However, due to the nature of our products, we follow a strict no refund policy. Kindly read the terms below before making a purchase.

🚫 No Refund Policy

• All sales are final. We do not offer returns or refunds once an order is confirmed and dispatched.

• Refunds are only applicable in rare cases of damaged or defective products received upon delivery.

📦 Damaged or Defective Products

If your order arrives damaged, broken, or significantly different from what you ordered, please follow these steps:

1. Notify us within 24 hours of receiving the package.

2. Send an unboxing video and clear photos of the issue to our support team via WhatsApp or email.

3. After verification, we will offer a replacement of the same product or a similar item of equal value.

⏱ Replacement products are dispatched within 7 business days after approval.

🚫 What’s Not Covered Under Replacement

We do not accept replacement requests for:

• Minor differences in color, texture, fragrance packaging, or finishing (as slight variations may occur)

• Damages caused by customer mishandling or improper storage

• Items reported after 24 hours of delivery without proof (video/images)

📩 Contact Information

For any issues related to product quality or delivery support, please contact our customer care team:

AURUM ATTIRE (GSTIN: 07BWXPB6988A1Z2)
S/F, C-399, Vikaspuri, Vikaspuri Banks Road,
Manish Agencies, Vikaspuri, New Delhi – 110018, India

📧 Email: handbagsbymb@gmail.com
📞 WhatsApp Support: +91-98765 43210

Thank you for choosing Elite By Moksh – Where Elegance Meets Affordability.
By placing an order on our website, you agree to the terms of this Refund & Replacement Policy.